Terms and Conditions
K2 mamas SARL owns and operates this Website. This document governs your relationship with mamastore.ch. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
1. Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
2. Pricing and Availability
On mamastore.ch you have the possibility to view the prices in Swiss Francs (CHF) and Euros (€, EUR). The webpage will try to automatically detect the country where you are browsing from and will show the respective currency – CHF for Switzerland and EUR for the rest of the world. You have the choice to make your purchase in any of the currencies, but note, that purchases made not in your native currency might incur extra costs.
Prices on the website are quoted in the following way:
- If you are browsing from Switzerland and Liechtenstein prices are quoted inclusive of VAT.
- If you are browsing from outside of Switzerland and Liechtenstein prices are quoted exclusive of VAT.*
- If you have an account registered at mamastore.ch and you have saved your address, then the system will take that address as a base for showing prices according to the above rules.
* Purchases made from outside of Switzerland and Liechtenstein are exempt from VAT.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
You can read more about our shipment conditions on our Shipment Details page.
To buy our products the following payment methods are available:
i) Credit card
Payment is made by debiting your credit card. We accept Visa, Mastercard and American Express. You enter your credit card information during the ordering process through a secure connection in our online shop, and we’ll transfer your data encrypted directly to our payment provider. Please note, that during this process we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. Your order will be shipped next day given the goods is on stock.
Paypal payments are debited through the Paypal services and after submitting your Paypal profile login. A confirmation email sent by Paypal will be directly sent to the email you provided.
iii) Bank transfer
Payment is also possible via bank transfer. The bank account information will be sent to you together with the order confirmation. The goods will be shipped after the money is received at mamastore account.
We ask you to transfer the money within 2-3 days after the order. If the balance is not settled within 2 weeks, your order will be automatically cancelled.
4. Shipping and Returns
Deliveries are possible to Switzerland and multiple countries around the world, for specific info, please contact us at email@example.com. Delivery is from stock of mamastore.ch to the delivery address given by the customer. Information about the delivery deadline is not binding. Exceeding the delivery period is not entitled to damages. If mamastore.ch is unable to deliver the ordered goods because a supplier of mamastore.ch does not fulfill its contractual obligations, mamastore.ch is entitled to cancel the contract. In this case the customer will be informed immediately that the ordered product is not available. If delivery to the customer is not possible because the customer is not present at the delivery address given by him, even though the delivery date has been given to the customer a reasonable period, the Purchaser shall bear the costs of the unsuccessful delivery.
The delivery is by parcel service by Swiss Post. The Swiss shipping costs for transport, packing and insurance amount to overall 6 CHF for delivery in Switzerland. If purchase exceeds value of 80CHF, mamastore delivers the package to you for free. Delivery to your door or apartment door as per the Swiss Post rules.
For deliveries outside Switzerland, please contact us on firstname.lastname@example.org for more information on costs and timings involved.
If the package arrives damaged, please refuse to accept the parcel and it will be traced back by the parcel service. You must also report any transit damage within 10 days of receipt of goods to mamastore.ch. We will refund all the damaged items free of charge and will immediately dispatch the goods ordered again (see details in warranty).
5. Retention of title
The delivered goods until full payment of the invoice amount is the property of mamastore.ch. This shall be entitled to register a retention of title in the appropriate register.
You may cancel your order within 10 days without giving any reason to revoke in writing (eg. Letter, fax, email) and in parallel by returning the goods. The 10 day period begins with receipt of the goods .The revocation period is sufficient to send the revocation or the goods.
The revocation must be sent to:
T: +41 79 594 4337
Shipping costs as well as fees for certain types of payment are not refundable, unless the delivered goods does not correspond to the order.
You have to bear the costs of returning the goods if delivered goods correspond to the order. Otherwise, the return is free for you.
A prerequisite for the withdrawal is that the items are unused, complete and in undamaged original packaging. Excluded from the return are products made on behalf of customers, personalized or have been specifically ordered.
Payments will be reimbursed within 10 days of receiving the returned goods by bank transfer.
The warranty period is 2 years, starting with arrival of the goods to the customer; only with original invoice from mamastore. Upon receipt, the customer must inspect the goods immediately for defects and quality. If the delivered items have obvious material or manufacturing defects, including transport damage, please complain with such mistakes immediately (within max. 10 days) against us and the person delivering the item. If there is a defect in the goods, the customer may demand subsequent correction (rectification of defects or replacement). mamastore.ch has the right to free repair during the warranty period. A partial or complete exchange of the article is permissible. If deficiencies are not corrected within a reasonable period, the buyer is entitled to change or return. With complaints the purchase date must be proved. The complained article must be accompanied by a copy of the purchase receipt. The warranty expires if the customer changes the goods delivered. The warranty does not cover normal wear and tear.
8. Data security
Our online store is encrypted, which all data of your offer, your payments and your customer data is securely transmitted to us. We save your order information and treat this as strictly confidential. The relevant data are processed and used for the establishment, implementation and settlement of contracts concluded via the online shop and contracts for the purpose of future customer support and customer care. Credit card details are not stored by us.
9. Jurisdiction and Applicable Law
Any dispute shall be exclusively governed by Swiss law. Place of performance for all contractual and legal claims is the headquarters of mamastore.ch. The jurisdiction is governed by the Civil Jurisdiction Act and is ordering by consumers at the residence of the consumer or at the headquarters of K2 mamas SARL.
10. Final Provisions
If any provision of the contract with the customer including these terms and conditions be wholly or partially invalid or the agreements contain a gap, this shall not affect the validity of the remaining provisions. The wholly or partly ineffective regulation is replaced by an effective regulation, whose economic success comes the the invalid provision.
mamastore.ch expressly reserves, at any time, the right to amend these Terms to the circumstances and apply immediately.
Geneva, October 10th, 2016